Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return you can contact us at info@fastlanebikeparts.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that you will be charged a flat rate of R80.00 for the return shipping fees

Please feel free to contact us for any return questions at info@fastlanebikeparts.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you have received the wrong item so that we may exchange the item for you. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Do contact us at info@fastlanebikeparts.com and let us know you would like to exchange an item and we can initiate the process as soon as possible. Please note an exchange needs to occur within 14 days of receiving the item. We will charge a flat rate of R80.00 in order to process the exchange.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
If approved, you will be be automatically refunded on your original payment method within 1 business day. Please remember it can take some time for banks or credit card companies to process and post the refund to your account. This can take 7-14 business days to reflect in your account. 

If more than 15 business days have passed since we’ve approved your return and applied your refund and you have not received your refund, please contact us at info@fastlanebikeparts.com